South Jersey Industries Energizes Business Operations with Own for Salesforce
SJI, the parent company of South Jersey Gas and Elizabethtown Gas, provides safe, reliable, and affordable energy services, ensuring the safety of their employees, customers, and the communities they serve. SJI is based in Folsom, New Jersey, and is comprised of three primary subsidiaries.
SJI delivers safe, reliable, and affordable natural gas to approximately 690,000 South Jersey Gas, Elizabethtown Gas, and Elkton Gas customers in New Jersey and Maryland.
SJI Energy Solutions promotes efficiency, clean energy technology, and renewable energy by providing customized wholesale commodity marketing and fuel management services; and developing, owning and operating on-site energy production facilities.
SJI Midstream houses the company’s interest in the PennEast Pipeline Project. The PennEast Pipeline project hopes to help utilities deliver an affordable energy source to families and businesses across New Jersey and Pennsylvania. Representing a nearly $1 billion investment, this 120-mile, primarily 36-inch, underground pipeline will reduce energy costs and support thousands of jobs with clean- burning, American energy.
SJI stores an extensive amount of data in multiple Salesforce orgs. In addition to the typical sales opportunities there is information pertaining to Risk and Insurance.
While backing up with the Salesforce Weekly Export, SJI discovered five data protection challenges.
After partnering with Own, SJI was impressed with Own’s daily data, metadata, and attachment backups. Own ensures SJI has access and can manage the backups of all three Orgs through Own’s multi-org dashboard. Own Smart Alerts inform SJI of any data or metadata modifications made within Salesforce, which they also use as a way to detect hacking or any malicious activity within their Salesforce Orgs. With this capability, SJI is able to remain proactive and save time when it comes to identifying data loss and corruption within their Salesforce Orgs.
If an accidental data loss or corruption were to occur, SJI can now fully recover lost or corrupted data, metadata, and attachments, while maintaining parent/child relationships in a timely fashion. SJI no longer experiences lengthy RPO and RTO times. Instead, with Own, their RPO and RTO times are close to one day, alleviating the business of any risks or costs that unplanned downtime could incur.
On May 17th, 2019, SJI was notified by Own Smart Alerts of a profile and permission sets metadata change within their Salesforce platform that affected their energy Org. SJI immediately logged into their Own account to identify the issues and were able to restore the profiles and permission sets to their proper values. This further proved the Own data protection solution to be incredibly efficient and reliable during both small and large scale data recovery scenarios.
"If an accidental data loss or corruption were to occur, SJI can now fully recover lost or corrupted data, metadata, and attachments, while maintaining parent/ child relationships in a timely fashion."
With SJI’s stringent internal privacy standards, it was vital to incorporate a data protection solution that met their strict security requirements. SJI conducted and completed cyber risk assessments and SOC 2 Type II reviews, as well as BitSight tech security reports in an effort to determine whether Own fully met their rigorous data storage requirements. Own was able to not only comply with their internal privacy demands but also effectively protect all of SJI’s business-critical Salesforce data backups.
Own Sandbox Seeding helps SJI run faster development cycles and testing. This Own product ensured the seamless deployment of clean and precise data sets. For example, SJI needed to build out a new org quickly due to a recent acquisition.
SJI was very impressed that they were able to populate seven different sandboxes with real-time test data in less than 30 minutes each. Own Sandbox Seeding was able to save SJI close to two hours in their development process per individual sandbox... that’s 14 hours given back to the company for other innovative projects.
SJI feels confident knowing their data and metadata are fully secure if an accidental data loss or corruption were to occur. SJI is now able to use Own Compare daily to identify if any data was accidentally lost or corrupted during any future transformative projects, including migrations, integrations, or implementations. If any data goes missing, Own will help them restore it quickly and efficiently ensuring SJI continues to strengthen business resiliency for many years to come.