IHG protects mission-critical business data in Salesforce with Own
IHG is a hotel franchising company which owns brands like InterContinental, Kimpton, Holiday Inn, Holiday Inn Express, Crowne Plaza, and many others. Todd Stalter, Director, Global Salesforce Center of Excellence, is responsible for supporting over 25 different business units and maintaining over 30 different Salesforce solutions. The risk of losing access to this data shined a spotlight on the need for a comprehensive backup and recovery solution that sits outside of Salesforce.
Users performed work in a production environment and didn’t fully understand the impact of the changes they were making. Own alerts flagged the activity and they were able to quickly restore the data, getting on with business as usual.
Prior to Own, they may not have been able to ever get that data back. (yikes!)
“Own does what it’s supposed to do, we trust it. We don’t worry about our data any more.”
At IHG, we’re committed to delivering True Hospitality for everyone. We believe in making you feel welcome and valued, wherever you are in the world. That’s because we truly care about people and the communities we serve, and because we pride ourselves on providing the highest quality of service.
Each of our hotel brands caters to guests in their own distinct way. And our reach spans the globe. So, whether you’re travelling for business, fun with friends and family, or pure luxury, we have a hotel for you.