Scalable, cost-effective and customizable, software as a service (SaaS) continues to gain dominance as the preferred method of enterprise applications delivery.Customer relationship management (CRM) in particular is the fastest-growing software on the market today, with revenues expected to exceed $96.5 billion by 2028.Microsoft Dynamics in particular is becoming a force in the CRM space.
Between Q2 2018 and Q2 2020, Dynamics 365 averaged growth of 45%. By comparison, SalesforceCRM averaged about 28% growth during that time.But like all clouds, it comes with risk.While companies like Microsoft provide cloud environments with hardened security controls and proven infrastructure far beyond what most enterprises can achieve with on-prem solutions, data resiliency and security remain real and present dangers for all companies using cloud services.
